TERMS & CONDITIONS: JEEVONE TERMS OF USE
Jeevone Care And Tech Services Private Limited (“Jeevone”) is the author and publisher of the internet
resource www.jeevone.com; www.jeevone.in; www.jeevone.org; www.jeevone.care; www.jeevone.health;
www.jeevone.net; www.jeevone.co.in, the mobile application ‘JEEVONE’ and the Jeevone Care And Tech
Services Private Limited. Chatbot (any component of the services offered which automatically interacts
and provides health information and wellness recommendations) (includes www.jeevone.com; www.jeevone.in;
www.jeevone.org; www.jeevone.care; www.jeevone.health; www.jeevone.net; www.jeevone.co.in and any other
partner domains) are hereafter, jointly referred to as “Website/ App”. JEEVONE owns and operates the
services provided through the Website/ App, mobile applications and the chatbot.
1. NATURE AND APPLICABILITY OF TERMS
Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at
www.jeevone.com; www.jeevone.in; www.jeevone.org; www.jeevone.care; www.jeevone.health; www.jeevone.net;
www.jeevone.co.in (“Privacy Policy”) before you decide to access the Website/ App or avail the services
made available on the Website/ App by JEEVONE. These Terms and the Privacy Policy together constitute a
legal agreement (“Agreement”) between you and JEEVONE in connection with your Jeevone to the Website/
App and your use of the Services (as defined below).
The Agreement applies to you whether you are –
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A medical practitioner or healthcare/wellness provider (whether an individual professional or an
organization) or similar institution including Hospitals, Clinics, Diagnostic Labs, Nursing Homes,
on-line and off-line medical stores, and any other services wishing to be listed, or already listed,
and providing healthcare services, on the Website/ App, including designated, authorised associates
of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or
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A person availing this service on his/her consent, being or not being sponsored/promoted by any
organisation/body to utilise the services through the Website/ App, his/her representatives or
affiliates, searching for availing health and medical services through the Website/App (“End-User”,
“you” or “User”); or.
- Otherwise a user of the Website/ App (“you” or “User”).
This Agreement applies to those services made available by JEEVONE
on the Website/ App, which are offered to the Users (“Services”),
including the following:
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For Practitioners: Outreach of Practitioners and their profiles
along with options made available to the other Users and visitors
of the Website/ App for teleconsultations or in-person
consultations;
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For other Users: Facility to
- create and maintain ‘Health Accounts/records’,
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search and avail services for Practitioners by specialty,
services offered or any other criteria that may be developed
and made available by JEEVONE,
- make appointments with Practitioners,
- interact with healthcare chatbot, and
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To avail other services offered by Jeevone and its partners,
like but not limited to, medicine delivery, diagnostics,
home-healthcare, health camps, etc.
The Services may change from time to time, at the sole discretion of Jeevone, and the Agreement will
apply to your Jeevone to and your use of the Website/App to avail the Service, as well as to all
information provided by you on the Website/App at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website/ App and
describes the manner in which we shall treat your account while you are registered as a member with us.
If you have any questions about any part of the Agreement, feel free to contact us at
contact@jeevone.com. By downloading or accessing the Website/ App to use the Services, you irrevocably
accept all the conditions stipulated in this Agreement and agree to abide by them. This Agreement
supersedes all previous oral and written terms and conditions (if any) communicated to you. By availing
any Service, you signify your agreement to this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time,
and such modifications shall be informed to you in writing. You should read the Agreement at regular
intervals. Your use of the Website/ App following any such modification constitutes your agreement to
follow and be bound by the Agreement so modified. Any additional terms and conditions, disclaimers,
privacy policies and other policies applicable in general and/ or to specific areas of this Website/ App
or to particular Service are also considered as part of the Agreement. You acknowledge that you will be
bound by this Agreement for availing any of the Services offered by JEEVONE. If you do not agree with
any part of the Agreement, please do not use the Website/ App or avail any Services.
Your access to use of the Website/ App and the Services will be solely at the discretion of JEEVONE.
The Agreement is published in compliance of, and is governed by the provisions of Indian law, including
but not limited to:
- the Indian Contract Act, 1872,
- the (Indian) Information Technology Act, 2000, and.
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the rules, regulations, guidelines and clarifications framed there under, including the (Indian)
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries
Guidelines) Rules, 2011 (the “IG Rules”).
2. CONDITIONS OF USE
You must be 18 years of age or older to register, use the Services, or Jeevone or use the Website/ App
in any manner. By registering, visiting and using the Website/ App or accepting this Agreement, you
represent and warrant to JEEVONE that you are 18 years of age or older, and that you have the right,
authority and capacity to use the Website/ App and the Services available through the Website/ App, and
agree to and abide by this Agreement. As an End User, you can add minors by registering as legal
guardian with the express understanding that the End User shall be entirely responsible and liable on
all counts for compliance with these Terms for and on behalf of such minor/s who is below the age of
majority.
3. TERMS OF USE APPLICABLE TO ALL USERS OTHER THAN PRACTITIONERS
The terms in this paragraph 3 are applicable only to Users other
than Practitioners.
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3.1. END-USER ACCOUNT AND DATA PRIVACY
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3.1.1. The terms “personal information” and “sensitive personal data or information” are
defined under the SPI Rules, and are reproduced in the Privacy Policy.
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3.1.2. JEEVONE may by its Services, collect information relating to the devices through
which you access the Website/ App, and anonymous data of your usage. The collected
information will be used only for improving the quality of JEEVONE’s services and to build
new services.
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3.1.3. The Website/ App allows JEEVONE to have access to registered Users’ personal email
and/or phone number, for communication purpose so as to provide you a better way of booking
appointments and for obtaining feedback in relation to the Practitioners and their practice.
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3.1.4. The Privacy Policy sets out:
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The type of information collected from Users, including
sensitive personal data or information;
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The purpose, means and modes of usage of such information;
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How and to whom JEEVONE will disclose such information;
and,
- Other information mandated by the SPI Rules.
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3.1.5. The User is expected to read and understand the Privacy Policy, so as to ensure that
he or she has the knowledge of:
- fact that certain information is being collected;
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purpose for which the information is being collected;
- intended recipients of the information;
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nature of collection and retention of the information; and
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various rights available to such Users in respect of such
information.
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3.1.6. JEEVONE shall not be responsible in any manner for the authenticity of the personal
information or sensitive personal data or information supplied by the User, or his/her
sponsoring/promoting organisation/body, to JEEVONE or to any other person acting on behalf
of JEEVONE.
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3.1.7. The User is responsible for maintaining the confidentiality of the User’s account
access information and password, if the User is registered on the Website/ App. The User
shall be responsible for all usage of the User’s account and password, whether or not
authorized by the User. The User shall immediately notify JEEVONE of any actual or suspected
unauthorized use of the User’s account or password. Although JEEVONE will not be liable for
your losses caused by any unauthorized use of your account, you may be liable for the losses
of JEEVONE or others due to such unauthorized use.
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3.1.8. If a User, or his/her sponsoring/promoting organisation/body, provides any
information that is untrue, inaccurate, not current or incomplete (or becomes untrue,
inaccurate, not current or incomplete), or JEEVONE has reasonable grounds to suspect that
such information is untrue, inaccurate, not current or incomplete, JEEVONE has the right to
discontinue the Services to the User at its sole discretion.
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3.1.9. JEEVONE may use such information collected from the
Users from time to time for the purposes of debugging customer
support related issues.
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3.1.10. Against every Practitioner, Hospital, Clinic, Diagnostic Lab, Nursing Home listed in
the Jeevone Website/ App, you get an option to “Book an Appointment”. When you choose this
option, for a Practitioner, you can choose to schedule a video/audio/chat session with the
doctor through technological services provided by JEEVONE, and the records of such calls may
be recorded and stored in JEEVONE’s servers. When you choose to book an in-person
appointment with a Practitioner or “Book an Appointment” with a Hospital, Clinic, Diagnostic
Lab or a Nursing Home, the technological services to schedule the appointment shall be
provided by JEEVONE. Such records and details shall be recorded by JEEVONE in accordance
with the terms of the Privacy Policy.
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3.1.11. JEEVONE may use such information collection, including but not limited to Personal
information or Sensitive Personal Data or any relevant information regarding the usage or
medical consultations and may send such information to the sponsoring/promoting
organisation/body.
- 3.2 LISTING CONTENT AND DISSEMINATING INFORMATION.
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3.2.1 JEEVONE collects, directly or indirectly, and displays on the Website/ App, relevant
information regarding the profile and practice of the Practitioners listed on the Website/ App,
such as their specialisation, qualification, fees, location, visiting hours, and similar
details. JEEVONE takes reasonable efforts to ensure that such information is updated at frequent
intervals. Although JEEVONE screens and vets the information and photos submitted by the
Practitioners, JEEVONE or your sponsoring/promoting organisation/body, cannot be held liable for
any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
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3.2.2 The Services provided by JEEVONE or any of its licensors or service providers/partners are
provided on an "as is" and “as available” basis, and without any warranties or conditions
(express or implied, including the implied warranties of merchantability, accuracy, fitness for
a particular purpose, title and non-infringement, arising by statute or otherwise in law or from
a course of dealing or usage or trade). JEEVONE does not provide or make any representation,
warranty or guarantee, express or implied about the Website/ App or the Services. JEEVONE does
not guarantee the accuracy or completeness of any content or information provided by Users on
the Website/ App. To the fullest extent permitted by law, JEEVONE and the sponsoring/promoting
organisation/body, disclaims all liability arising out of the User’s use or reliance upon the
Website/ App, the Services, representations and warranties made by other Users or any content or
information provided by the Users on the Website/ App.
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3.2.3. The Website/ App may be linked to the Website/ App of third parties, affiliates and
business partners. JEEVONE has no control over, and not liable or responsible for content,
accuracy, validity, reliability, quality of such Website/ Apps or made available by/through our
Website/ App. Inclusion of any link on the Website/ App does not imply that JEEVONE endorses the
linked site. User may use the links and these services at User’s own risk.
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3.2.4. JEEVONE and the sponsoring/promoting organisation/body, assume no responsibility, and
shall not be liable for, any damages to, or viruses that may infect User’s equipment on account
of User’s access to, use of, or browsing the Website/ App or the downloading of any material,
data, text, images, video content, or audio content from the Website/ App. If a User is
dissatisfied with the Website/ App, User’s sole remedy is to discontinue using the Website/ App.
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3.2.5. If JEEVONE determines that you have provided fraudulent, inaccurate, or incomplete
information, including through feedback, JEEVONE reserves the right to immediately suspend your
access to the Website/ App or any of your accounts with JEEVONE and makes such declaration on
the Website/ App alongside your name/your clinic’s name as determined by JEEVONE for the
protection of its business and in the interests of Users. You shall be liable to indemnify
JEEVONE and all sponsoring/promoting organisations/bodies, for any losses incurred as a result
of your misrepresentations or fraudulent feedback that has adversely affected JEEVONE or its
Users.
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3.3 APPOINTMENT BOOKING AND INTERACTION WITH PRACTITIONERS
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3.3.1 While JEEVONE will try to ensure a confirmed on-time appointment for a End-User who
requested an appointment on Website/ App, JEEVONE does not guarantee that a User will get a
confirmed appointment. Further, JEEVONE and the Practitioner/ sponsoring/promoting
organisation/body, has no liability if such appointment is confirmed but later cancelled by
Practitioners, for the given appointment time over text, video, audio or in-person.
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3.3.2 You understand and agree that any interactions and associated issues with other Users
including but not limited to your health issues and your experiences is strictly between you and
the other Users. You shall not hold JEEVONE or or your sponsoring/promoting organisation/body,
responsible for any such interactions and associated issues. For avoidance of doubt, JEEVONE is
not involved in providing any healthcare or medical advice or diagnosis and hence is not
responsible for any outcome between you and the Practitioner you interact with, pursuant to any
interactions on the Website/ App. Your decision to engage with a Practitioner or chatbot for
receiving medical services from him/her is at your own risk. The results of any search you
perform on the Website/ App for Practitioners should not be construed as an endorsement by
JEEVONE of any such particular Practitioner. JEEVONE and your sponsoring/promoting
organisation/body, shall not be responsible for any breach of service or service deficiency by
any Practitioner/chatbot. We cannot assure nor guarantee the ability or intent of the
Practitioner(s) and chatbot (in any manner possible) to fulfill their obligations towards you,
although we will take complete measures to ensure your satisfaction with the
Practitioner/chatbot. Jeevone also advises you to perform your own investigation prior to
selecting a Practitioner or start the use of chatbot.
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3.3.3 Without prejudice to the generality of the above, JEEVONE and your sponsoring/promoting
organisation/body, will not be liable for:
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any wrong medication or treatment quality being given by the Practitioner(s), or any
medical negligence on part of the Practitioner(s);
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any type of inconvenience suffered by the User due to a failure on the part of the
Practitioner to provide agreed services or to make himself/herself available at the
appointed time, inappropriate treatment, or similar difficulties;
- cancellation or rescheduling of booked appointment;
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any medical eventualities that might occur subsequent to using the services of a
Practitioner, whom the User has selected on the basis of the information available on
the Website/ App or with whom the User has booked an appointment through the Website/
App.
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3.3.4. Further, JEEVONE and your sponsoring/promoting organisation/body, shall not be liable,
under any event, for any comments or feedback given by any of the Users in relation to the
services provided by another User. The option of Users to give feedback remains at JEEVONE’s
sole discretion and may be modified or withdrawn at its sole discretion. JEEVONE may moderate
such feedback at any time. JEEVONE shall not be obliged to act in any manner to give effect to
the content of Users’ feedback, such as suggestions for delisting of a particular Practitioner
from the Website/ App.
- 3.4 NO DOCTOR PATIENT RELATIONSHIP FOR EMERGENCY USE.
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Please note that some of the content, text, data, graphics, images, information, suggestions,
guidance, and other material (collectively, “Information”) that may be available on the Website/
App (including information provided in direct response to your questions or postings) may be
provided by individuals in the medical profession. The provision of such Information does not
create a licensed medical professional/patient relationship, between JEEVONE and you and does
not constitute an opinion, medical advice, or diagnosis or treatment of any particular
condition, but is only provided to assist you with locating appropriate medical care from a
qualified practitioner.
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It is hereby expressly clarified that, the Information that you obtain or receive from JEEVONE,
and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the
Website/ App, including chatbot, is for informational purposes only. We make no guarantees,
representations or warranties, whether expressed or implied, with respect to professional
qualifications, quality of work, expertise or other information provided on the Website/ App. In
no event shall JEEVONE and your sponsoring/promoting organisation/body, be liable to you or
anyone else for any decision made or action taken by you in reliance on such information.
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The Services are not intended to be a substitute for getting in touch with emergency healthcare,
like suicidal tendencies and severe mental ailments. If you are an End-User facing a medical
emergency (either on your or another person’s behalf), please contact an ambulance service or
hospital directly.
- 3.5 CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS
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The contents listed on the Website/ App are (i) User generated content, or (ii) belong to
JEEVONE. The information that is collected by JEEVONE directly or indirectly from the End- Users
and the Practitioners shall belong to JEEVONE. Copying of the copyrighted content published by
JEEVONE on the Website/ App for any commercial purpose or for the purpose of earning profit will
be a violation of copyright and JEEVONE reserves its rights under applicable law accordingly.
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JEEVONE authorizes the User to view and access the content available on or from the Website/ App
solely for ordering, receiving, delivering and communicating only as per this Agreement. The
contents of the Website/ App, information, text, graphics, images, logos, button icons, software
code, design, and the collection, arrangement and assembly of content on the Website/ App
(collectively, "JEEVONE Content"), are the property of JEEVONE and are protected under
copyright, trademark and other laws. User shall not modify the JEEVONE Content or reproduce,
display, publicly perform, distribute, or otherwise use the JEEVONE Content in any way for any
public or commercial purpose or for personal gain.
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User shall not access the Services for purposes of monitoring their availability, performance or
functionality, or for any other benchmarking or competitive purposes.
- 3.6 REVIEWS, FEEDBACK & SERVICES.
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By using this Website/ App, you agree that any relevant information shared by you with JEEVONE,
your sponsoring/promoting organisation/body, or with any Practitioner will be subject to our
Privacy Policy.
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You are solely responsible for the content that you choose to submit for publication on the
Website/ App, including any feedback, ratings, or reviews (“Critical Content”) relating to
Practitioners or other healthcare professionals. The role of JEEVONE in publishing Critical
Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000.
JEEVONE and your sponsoring/promoting organisation/body, disclaims all responsibility with
respect to the content of Critical Content, and its role with respect to such content is
restricted to its obligations as an ‘intermediary’ under the said Act. JEEVONE shall not be
liable to pay any consideration to any User for re-publishing any content across any of its
platforms.
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Your publication of reviews and feedback on the Website/ App is governed by Paragraph 6 of these
Terms. Without prejudice to the detailed terms stated in Paragraph 6, you hereby agree not to
post or publish any content on the Website/ App that (a) infringes any third-party intellectual
property or publicity or privacy rights, or (b) violates any applicable law or regulation,
including but not limited to the IG Rules and SPI Rules. JEEVONE, at its sole discretion, may
choose not to publish your reviews and feedback, if so required by applicable law, and in
accordance with Paragraph 6 of these Terms.
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You agree that JEEVONE may contact you through telephone, email, SMS, or any other electronic
means of communication for the purpose of:
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Obtaining feedback in relation to Website/ App or JEEVONE’s services, including chatbot;
and/or.
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Obtaining feedback in relation to any Practitioners listed on the Website/ App; and/or.
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Connecting for any further details like diagnostics, medicine delivery requests, product
redemptions, consultation management, etc.
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Resolving any complaints, information, or queries by Practitioners regarding your
Critical Content; and you agree to provide your fullest cooperation further to such
communication by JEEVONE.
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JEEVONE’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and
remains subject always to these Terms.
4. REFUND POLICY
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In the event that, the Practitioner with whom User has booked a paid appointment via the Website/
mobile app, has not been able to meet the User, User will need to write to us at refund@jeevone.com
within five (5) days from the occurrence of such event; in which case, the entire consultation
amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6)
business days in the original mode of payment done by the User while booking. In case where the
User, does not show up for the appointment booked with a Practitioner, without cancelling the
appointment beforehand, the amount will not be refunded.However, where cancellation charges have
been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund
even if you have cancelled beforehand.
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Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the
User at the exact time of the scheduled appointment time and the User is required to wait,
irrespective of the fact whether the User is required to wait or choose to not obtain the medical
services from the said Practitioner.
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Appointment cancellation can be done any time before the appointment time.
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On cancellation, 100% of the amount will be refunded via the same payment mode if the
cancellation is done 2 hours prior to your appointment time.
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On cancellation within two hours of the appointment, you will not get any refund.
5. TERMS OF USE FOR PRACTITIONERS
The terms of use for Practitioners are defined under the Practitioners’ terms of use (www.jeevone.com;
www.jeevone.in; www.jeevone.org; www.jeevone.care; www.jeevone.health; www.jeevone.net;
www.jeevone.co.in. Practitioners are bound by the terms defined here and in the Practitioners’ terms of
use. In case of any clash/discrepancy/conflict, the Practitioner is bound to the terms defined under the
Practitioner’s terms of use.
6. JEEVONE SPONSOR RIGHTS
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JEEVONE reserves the rights to display sponsored ads on the Website/ App. Without prejudice to the
status of other content, JEEVONE will not be liable for the accuracy of information or the claims
made in the Sponsored Listings. JEEVONE does not encourage the Users to Jeevone the Sponsored
Listings page or to avail any services from them. JEEVONE and your sponsoring/promoting
organisation/body, will not be liable for the services of the providers of the Sponsored Listings.
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You represent and warrant that you will use these Services in accordance with applicable law. Any
contravention of applicable law as a result of your use of these Services is your sole
responsibility, and JEEVONE and your sponsoring/promoting organisation/body accept no liability for
the same.
7. RIGHTS AND OBLIGATIONS RELATING TO CONTENT
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As mandated by Regulation 3(2) of the IG Rules, JEEVONE hereby informs Users that they are not
permitted to host, display, upload, modify, publish, transmit, update or share any information that:
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belongs to another person and to which the User does not have
any right to;
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is grossly harmful, harassing, blasphemous, defamatory,
obscene, pornographic, paedophilic, libellous, invasive of
another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money
laundering or gambling, or otherwise unlawful in any manner
whatever;
- harm minors in any way;
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infringes any patent, trademark, copyright or other
proprietary rights;
- violates any law for the time being in force;
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deceives or misleads the addressee about the origin of such
messages or communicates any information which is grossly
offensive or menacing in nature;
- impersonate another person;
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contains software viruses or any other computer code, files or
programs designed to interrupt, destroy or limit the
functionality of any computer resource;
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threatens the unity, integrity, defence, security or
sovereignty of India, friendly relations with foreign states,
or public order or causes incitement to the commission of any
cognisable offence or prevents investigation of any offence or
is insulting any other nation.
- Users are also prohibited from:
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violating or attempting to violate the integrity or security of
the Website/ App or any JEEVONE Content;
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transmitting any information (including job posts, messages and
hyperlinks) on or through the Website/ App that is disruptive or
competitive to the provision of Services by JEEVONE;
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intentionally submitting on the Website/ App any incomplete,
false or inaccurate information;
- making any unsolicited communications to other Users;
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using any engine, software, tool, agent or other device or
mechanism (such as spiders, robots, avatars or intelligent
agents) to navigate or search the Website/ App;
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attempting to decipher, decompile, disassemble or reverse
engineer any part of the Website/ App;
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copying or duplicating in any manner any of the JEEVONE Content
or other information available from the Website/ App;
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framing or hot-linking or deep linking any JEEVONE Content,
unless otherwise expressly granted permission.
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JEEVONE, upon obtaining knowledge by itself or been brought to actual knowledge by an affected
person in writing or through email signed with electronic signature about any such information (as
mentioned above) generated by Users, or on being notified by the appropriate Government or its
agency that the Website/ App is being used by the User to commit any unlawful act and/or is being
used in violation of Paragraphs 6.1 and 6.2 above, shall be entitled to remove or disable access to
the material or information that is in contravention of this Paragraph 6. JEEVONE is entitled to
act, as required by the IG Rules, within thirty six hours of obtaining such knowledge and, where
applicable, work with Users to disable such information that is in contravention of applicable law.
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In case of non-compliance with any applicable laws, rules or regulations, or the Agreement
(including the Privacy Policy) by a User, JEEVONE has the right to immediately terminate the access
or usage rights of the User to the Website/ App and Services and to remove non-compliant information
from the Website/ App.
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JEEVONE may disclose or transfer User-generated information to its affiliates or governmental
authorities in such manner as permitted or required by applicable law, and you hereby consent to
such transfer. JEEVONE will comply with any duly-issued government or court directions to disable
access to the User-generated information, should it be found to be illegal by a competent
governmental authority.
8. TERMINATION
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JEEVONE reserves the right to suspend or terminate a User’s access to the Website/ App, Mobile
Application and the Services with or without notice and to exercise any other remedy available under
law, in cases where,
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Such User breaches any terms and conditions of the Agreement;
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A third party reports violation of any of its right as a result of your use of the Services.
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JEEVONE is unable to verify or authenticate any information provided to JEEVONE by a User;
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JEEVONE has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on
part of such User; or.
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JEEVONE believes in its sole discretion that User’s actions may cause legal liability for
such User, other Users or for JEEVONE or are contrary to the interests of the Website/ App.
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Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use
the Website/ App under the same account, a different account or re-register under a new account. On
termination of an account due to the reasons mentioned herein, such User shall no longer have access
to data, messages, files and other material kept on the Website/ App by such User. The User shall
ensure that he/she/it has continuous backup of any medical services the User has rendered in order
to comply with the User’s record keeping process and practices.
9. LIMITATION OF LIABILITY
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In no event, including but not limited to negligence, shall JEEVONE, or any of its directors,
officers, employees, agents or content or service providers or your sponsoring/promoting
organisation/body,(collectively, the “Protected Entities”) be liable for any direct, indirect,
special, incidental, consequential, exemplary or punitive damages arising from, or directly or
indirectly related to, the use of, or the inability to use, the Website/ App or the content,
materials and functions related thereto, the Services, User’s provision of information via the
Website/ App, lost business or lost End-Users, even if such Protected Entity has been advised of the
possibility of such damages. In no event shall the Protected Entities be liable for:
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provision of or failure to provide all or any service by Practitioners to End- Users
contacted or managed through the Website/ App;
- any content posted, transmitted, exchanged or received by or on behalf of any User or other
person on or through the Website/ App;
- any unauthorized access to or alteration of your transmissions or data; or
- any other matter relating to the Website/ App or the Service.
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In no event shall the total aggregate liability of the Protected Entities to a User for all damages,
losses, and causes of action (whether in contract or tort, including, but not limited to, negligence
or otherwise) arising from this Agreement or a User’s use of the Website/ App or the Services
exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only).
10. INDEMNITY
User agrees to indemnify and hold harmless its sponsoring/promoting organisation/body and JEEVONE, its
affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any
and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees
and costs) arising from User’s access to or use of Service, violation of this Agreement, or
infringement, or infringement by any other User of his/her/its account, of any intellectual property or
other right of any person or entity. JEEVONE will notify you promptly of any such claim, loss,
liability, or demand, and in addition to your foregoing obligations, you agree to provide us with
reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
11. APPLICABLE LAW AND DISPUTE SETTLEMENT
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You agree that this Agreement and any contractual obligation between JEEVONE and User will be
governed by the laws of India.
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Any dispute, claim or controversy arising out of or relating to this Agreement, including the
determination of the scope or applicability of this Agreement to arbitrate, or your use of the
Website/ App or the Services or information to which it gives access, shall be determined by
arbitration in India, before a sole arbitrator appointed by JEEVONE. Arbitration shall be conducted
in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be
New Delhi. All proceedings of such arbitration, including, without limitation, any awards, shall be
in the English language. The award shall be final and binding on the parties to the dispute.
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Subject to the above Paragraph 10.2, the courts at Bengaluru, India shall have exclusive
jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the
Website/ App or the Services or the information to which it gives access.
12. CONTACT INFORMATION
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If a User has any questions concerning JEEVONE, the Website/ App, this Agreement, the Services, or
anything related to any of the foregoing, JEEVONE customer support can be reached at the following
email address support@jeevone.com
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In accordance with the Information Technology Act, 2000, and the rules made there under, if you have
any grievance with respect to the Website/ App or the service, including any discrepancies and
grievances with respect to processing of information, you can contact:
Name:
Designation:
Address:
Email:
Telephone:
In the event you suffer as a result of access or usage of our Website/ App by any person in
violation of Rule 3 of the IG Rules, please address your grievance to the above person.
13. SEVERABILITY
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to
be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the
remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be
enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be
interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable
law, to the meaning and intention of the excluded provision as determined by such court of competent
jurisdiction or arbitral tribunal.